Information about the general facilities and services offered at Yuzawa New Otani hotel. Guests can always contact the Front Desk for any help and assistance. We will do everything we can to help you enjoy your stay at Yuzawa New Otani.


Souvenir Shop

Located on the main Lobby Floor, the Shop sells a variety of souvenirs from your trip to Yuzawa. Items on sale include local goods, snacks, food, drinks, clothing and craft items. Normally open from 7:00am until 9:00pm (subject to change).



Located on the main Lobby Floor, enjoy an original coffee and cake or other light snack while relaxing. Normally open from 7:00am until 9:00pm. Times and services may vary.


Karaoke Room

Yuzawa New Otani has two private karaoke rooms, the largest holding up to 12 guests.
1 hour usage costs 3,240 yen (2,160 yen for additional hours). Closed at 12 midnight.
There is also a Karaoke Club facility that holds up to 40 guests.


Table Tennis

Table tennis is a traditional part of the onsen holiday experience for many Japanese. There are two tables at the hotel and the charge for usage is 500 yen for 30 minutes.


Winter Gear Rental

Skis, snowboards as well as wear are available to rent at the hotel during the winter ski season. More information can be found here.


List of Facilities

  • Tea Lounge

  • Bar (* winter season only)

  • Karaoke Room

  • Banquet rooms

  • Meeting rooms

  • Public baths

  • Sauna

  • Outdoor rotenburo bath

  • Shop

  • Vending machines

  • Coin laundry in public bath changing rooms (washing machine 200yen; dryer 100 yen)

  • Rental ski equipment (* winter season only)

  • Rental ski wear (* winter season only)

  • Rental snowboard equipment (* winter season only)

  • Massage chair (200 yen)

  • Foot massage machine (free)

  • Table tennis

  • Welcome bus service

  • Massage service (* by outside company)

  • Morning call

  • Delivery service

  • Free coin lockers (100 yen returnable deposit required)

Methods of payment

  • Cash

  • VISA

  • JCB

  • American Express

  • Diner’s Club

  • UC

  • DC


  • UFJ Card

  • Master Card

Important Information

  • A compulsory bath tax of 150 yen per adult per night is required by law.

  • Children aged between 0-3 years are not provided with any meals or futon bedding.

  • A general hotel service charge of 2160 yen is applied for children aged 1-3 years.

About reservation cancellations

  • Cancellation policy for reservations made using

  • If the reservation is cancelled more than 3days before the intended check-in date:no charge is required.

  • If the reservation is cancelled from 3 days or less before the intended check-in date: 100% of the charge is required.

  • If no notice is received / no-show: 100% of the charge is required.

  • For reservations made via a Japanese travel website, please contact them directly for specific cancellation policy details.

  • Generally, a charge will apply for any cancellations that are made within 3 days before the intended check-in date.

  • Please note that cancellation charges may vary depending on where a reservation was made. It is your responsibility to be aware of potential cancellation charges.

Barrier Free information

  • Wheelchair accessible

  • Wheelchair rental available

  • Barrier-free toilets

  • Barrier-free guest room

  • Handrail in public baths

  • Guide dogs allowed (please contact in advance)